Road Home Round Table

From New Orleans Wiki

Accenture	ACS	Apogen	BearingPoint
Deloitte	Entergy	Freeport MacMoRan	IBM
Lockheed Martin	NorthrupGrumman	Shell	Whitney Bank

Note: Tables are too complicated in this Wiki, so if you want to add something to the table, add a "To Do" item at the bottom of the page. Like:

• Add ACS to the list of firms.

[edit] Process Issues to Address

Improved methods for tracking large numbers of documents (applications) both in-house and by the customer (applicant) online

Identifying and quantitating procedural bottlenecks in the flow of work (applications)

Identifying manpower shortages and inadequacies in supervisors' work leading to bottlenecks in processing documents (applications); best practices for dealing with each of these problems

Improved methods for doing calculations of fees (awards) for large numbers of customers (applicants)

Accountability in communicating with customers who phone the firm (the program)tens of thousands of times: locating correct employee for return calls, prompt return calls, informative return calls

Questions: What are the advantages to ICF and its subcontractors in delaying the distribution of grant money?

How can those advantages be negated to remove any incentives for ICF and the subcontractors delaying the work?

[edit] Round Table Members

[edit] Neighborhoods and Parishes Attending

[edit] To Do

• Create an outline of issues to be addressed by the round table participants.
• Create a table of neighborhood and parish representatives that might attend.